GP+ Help

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Importing and Exporting

When I click “New XML Import” nothings happens?

Make sure that you have pop ups allowed in whichever browser you are using as the button opens a second screen which is considered a pop up.

When I try to upload a statement it says “Incorrect practice code”?

Check your settings as the practice code you have entered you have entered is different to the one on the XML. You can check the one on the statement by going back to the Open Exeter screen and checking the code shown at the top of the page.

When I try to upload a statement it says “Amount Mismatch”?

There is an issue with the XML please download it again to ensure there are no issues, If this problem persists please contact XXXXXXXXXXXXXXXX

Once I have matched a transaction can I change it?

If you have not exported it to your accounts you can change the matching at any time. However once its been exported you will need to make the change in your accounts software and be careful of that entry going forward as it will assume you want it in the same place as you last put it.

If I have created a new account in my accounts software will the App show it as well?

It will show any changes you make however you may need to refresh the app by clicking F5 (on a normal keyboard layout). If this does not work try logging out and then back into the app.

How does it remember transactions?

GP+ remembers what you did last with a transaction so the first month you upload will involve some matching but from that point forward the process will become easier the app will remember what you have done.

None of the Income codes I have match those on the statements?

Before you start importing statements you need to ensure that the chart of accounts you are using will work with the statements you are importing.

The “Export button” is not highlighted so I cannot export my statement?

If its not highlights that means a transaction has not been matched. If you check the statements screen there should be no numbers in the red boxes on the left. The right hand side of the screen will also give you visual guide of what needs to be completed on the statement before it can be exported.

Once I click Export do I need to do anything else?

No, once you have exported the file to your accounts all that information is now ready in your file to be reported on.